Product Support Solutions Specialist | Aftermarket
BETA Technologies
Product, Customer Service
South Burlington, VT, USA
USD 95k-125k / year
Posted on Nov 22, 2025
At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture.
We're seeking a Product Support Specialist to develop and document solutions for aftermarket and sustainment product support agreements. This role will bridge technical expertise with the Commercial, Defense and Component Sales teams to define seamless delivery of maintenance, spare parts fulfillment, warranty, training, and other service guarantees. The ideal candidate will have aviation industry experience with technical expertise in operational customer support areas and the ability to coordinate complex technical product and services requirements across internal teams and external customers.
How you will contribute to revolutionizing electric aviation:
- Define technical requirements and specifications for comprehensive aftermarket and sustainment solutions
- Collaborate closely with the Legal team to develop foundational and future aftermarket and sustainment products and services contracts for Commercial, Defense and Component sales teams
- Support Component, Commercial and Defense Sales team purchase agreement closure by developing technical specifications for product support agreements, ensuring customers receive comprehensive aftermarket and sustainment solutions that complement their aircraft acquisitions
- Coordinate technical input and feedback from internal engineering, maintenance, and support teams to support Commercial, Defense and Component Sales teams as requested during contract product support agreement negotiations and modifications
- Serve as technical liaison for Commercial, Defense, and Component Sales teams to clarify technical requirements, specifications, and service level expectations for technical support, field support, maintenance services, spare parts fulfillment, warranty terms, and training services
- Collaborate with internal technical teams to ensure contract deliverables align with technical capabilities and regulatory requirements
- Support contract compliance activities by monitoring technical performance against guaranteed service levels and specifications
- Provide technical review and input for contract modifications, change orders, and service amendments
- Collaborate with Program Management to maintain technical documentation and specifications required for contract execution and customer deliverables
- Provide technical contract expertise in customer meetings, technical reviews, and contract performance discussions as requested by Commercial, Defense, and Component Sales teams
Minimum Qualifications:
- Bachelor's degree in Engineering, Aviation Technology, or related technical field, or equivalent work experience
- 5+ years of aviation industry experience with focus on technical contract administration or similar technical focal responsibilities
- Demonstrated experience serving as technical point of contact for aviation contracts, preferably in aftermarket services, maintenance, or component support
- Experience in technical customer support, aircraft maintenance, spare parts management, warranty administration, or technical training services
- Strong understanding of aviation technical documentation, specifications, and regulatory requirements
- Proven ability to coordinate technical input across multiple internal teams and communicate effectively with external technical stakeholders
- Experience with contract compliance monitoring and technical performance tracking
- Excellent written and verbal communication skills with ability to translate technical requirements into contract language
- Strong organizational skills and attention to detail for managing multiple contract relationships simultaneously
Above and Beyond Qualifications:
- Background in startup or high-growth technology environments, especially electric aircraft or emerging aviation technologies
- Experience with international contracts and regulatory compliance across multiple jurisdictions
- Experience in any of the following: aviation maintenance or A&P certification, technical training program development / delivery, reliability programs, aviation supply chain management / component traceability requirements, or software configuration management and technical update deployment
- Knowledge of warranty claim processes and spare parts logistics in aviation
- Project management certification or demonstrated project coordination experience
Physical Demands and Work Environment:
- This role involves occasional domestic and international travel to customer sites and technical meetings. Standard office environment with frequent collaboration across multiple time zones and regular interaction with external customers and internal technical teams.
Build electric airplanes with us!
We encourage all driven candidates to apply, even if they do not meet every listed qualification.
We are an equal opportunity employer. Employment decisions are based on merit, competence and qualifications and will not be influenced in any manner on race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, disability, veteran or military status, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law. BETA complies with all applicable federal, state and local non-discrimination laws and does not tolerate discrimination of any kind in our workplace.
Employment offers are contingent upon the successful completion of a background check. BETA Technologies participates in E-Verify.
95000 - 125000 USD a year
The wage listed here reflects our best faith estimate for this role. We pay competitively and base compensation on a variety of factors including skills, experience, industry background, and the evolving needs of the role. We remain committed to fair and equitable pay and we're happy to discuss during the interview process.