The Company:

Founded in 1978, Cabot Hosiery Mills is an American manufacturer of premium socks with uncompromised comfort, durability, and fit. With a family of brands including Darn Tough Vermont, Wide Open, and Cabot & Sons, our mission is to make the world’s best socks, in Vermont, USA, and back them with our Unconditional Lifetime Guarantee. We are family owned, three generations strong, and have yet to produce our best sock.

Job Summary:

As we continue to scale one of the fastest growing apparel brands, we are seeking Reverse Logistics Specialist with a focus on processing customer warranty claims. This position is vital to ensuring that we meet customer expectations regarding that guarantee and in a way that maintains our positive reputation. This role will be responsible for not only processing warranty claims in a timely fashion, but also systematically managing customer data while collaborating with our Customer Service, Quality and Product Development Departments to help support Cabot Hosiery Mills’ goal of making the best socks on the planet.

Starting pay is $225,000 to $265,000 Annually, depending on experience.

Key Responsibilities:

• Bullet points of key job responsibilities
• Process warranty claims. This involves identifying the correct style and value of returned socks and issuing customers’ replacement credit.
• Track, record, and present warranty data.
• Communicate with postal carriers to make sure warranties are moving smoothly.
• Work with the Quality Department to identify areas of continuous improvement.
• Work with the Customer Service team to ensure warranty service levels are being met and identify opportunities for service recovery when necessary.
• Work with the Product Development team to help identify areas of continuous improvement.
• Work with the Logistics Supervisor (B2C) to continuously improve the warranty process.
• Support inbound receiving and returns processing when necessary.
• Maintain warehouse safety protocols

Qualifications:

• A strong Customer Service orientation and attitude.
• Strong computer skills including Microsoft Excel and Outlook.
• Strong product knowledge (or ability to learn about product).
• Knowledge of warehouse operations best practices.
• Commitment to excellence and continuous improvement.
• Excellent written and oral communication skills.
• Strong organizational, problem-solving, and analytical skills.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to work independently and as a member of a team.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Forklift certified or able to become forklift certified.
• Must comply with all safety requirements.
• Ability to perform the physical labor necessary.

Working Conditions:

• Manufacturing environment – exposure to machinery, noise and other adverse conditions for periods of time depending on the role
• Ability to lift at least 50 pounds
• Flexible nature to manage competing and changing priorities
• Travel locally to all of the organization’s sites and locations
• Occasional travel on as needed basis

At Cabot Hosiery Mills, we have a list of shared company values – one of them is We Value Differences. Where you come from, how you identify, your age, and other descriptions are something that makes you, you, and we respect that. We’re an honest group of people and work hard, if you like that, we encourage you to apply.

This job description should not be interpreted to be a complete list of all the duties, qualifications and responsibilities performed by the jobholder. To maintain organizational flexibility, the organization has the discretion to add, drop or change at any time the duties, responsibilities and expectations of this position. This job description does not constitute an offer of employment, continuous employment or an employment contract. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions of this position.