Operations Manager, Quality and Audit
National Life Group
Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.
Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.
We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.
Role Summary
The New Business department is dedicated to delivering exceptional customer service to our valued field agents and agencies, primarily composed of case specialists. These specialists play a crucial role in facilitating a seamless underwriting process and ensuring efficient policy issuance.
Our New Business Quality and Audit Teams are responsible for evaluating the work of Case Specialists to uphold processing standards, regulatory requirements, and service expectations. This team of advisors provides critical feedback, offers clarity on execution, and consults on process documentation improvements. Their insights are essential to assessing overall department performance and fostering associate development.
This position currently offers an onsite work schedule, with the expectation that you are in the office four (4) days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion.
Essential Duties and Responsibilities
As the leader of this team, you will:
- Stay informed on evolving process standards and expectations to ensure accurate assessments of New Business operations.
- Develop and implement a strategy to strengthen acumen and quality standards across the department.
- Champion efficiency by minimizing rework, enhancing customer experience, and driving operational excellence.
- Establish a vision for integrating regular quality summaries into key performance metrics to support data-driven decision-making.
- Foster accountability and collaboration across associates, leadership, and project teams.
Key Competencies for Success
To thrive in this role, you will need:
- Exceptional attention to detail and a commitment to accuracy.
- A proactive approach to learning and adapting to changes in process expectations.
- Strong leadership skills to drive accountability and continuous improvement.
- A strategic mindset for embedding quality-driven practices into performance evaluation.
Minimum Qualifications
- Bachelor's degree in business administration, Finance or related field
- 3-5 year's experience in New Business Operations
- Minimum of 3 years leadership experience
- All other duties as assigned.
Benefits
- Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!
Base Pay Range. The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.
Additional Compensation and Benefits. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life’s discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.
National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.
National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.
Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.
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National Life Group
1 National Life Dr
Montpelier, VT 05604