Please note that we do not offer visa sponsorship for this position.

The mission of the Debt Management team is to reduce National Life’s agent debt liability by partnering with selling relationships. The team is responsible for the internal control environment, researching commission chargebacks at the transaction level, and corresponding verbally and in writing to obtain and/or provide information related to agent debt.

The Field Compensation Associate plays a critical role in building the confidence and trust of our selling customers by understanding their needs and delivering the best service every time. The position partners closely with key internal and external partners to balance financial and relationship interests.

Key Responsibilities:

• Attentive to agent inquiries, professional and proficient in handling questions over the phone and in writing for both internal and external customers.
• Follow established debt management process guidelines to recapture outstanding debt from agent or uplines while considering National Life’s close distribution relationships.
• Administer and maintain the tool by which templated communications are sent to Distribution Partners.
• Report and respond to industry vendor regarding outstanding debt balances owed.
• Build superior customer relationships by listening, understanding their specific needs and delivering service to meet/exceed customer expectations resulting in repeat business and customer loyalty.
• Drives processes to improve customer experience, eliminate waste and improve efficiency.
• Interacts daily with Distribution Partners, Field Leaders and other functional areas within Home Office building stronger and collaborative relationships through these interactions.

Job Requirements:

• Caring curiosity, asking questions, knowledge building connected to the outcome and the impact on others
• A customer service mindset with excellent communication skills
• Possess strong work ethic including ownership of work, prompt follow-up skills, and attention to detail
• Demonstrated problem solving skills with the desire to think critically
• Ability to learn and work with multiple systems
• Ability to manage multiple responsibilities and priorities concurrently
• Proficient in Microsoft Excel