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Claims Associate

National Life Group

National Life Group

Customer Service
Montpelier, VT, USA
USD 54k-79,200 / year
Posted on Feb 24, 2026

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.

Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.

Please note that we do not offer visa sponsorship for this position.

Summary

The Claims Associate is responsible for reviewing documents received for all Life and Annuity claims, and adjudicating the claim in accordance with state regulations and company policy.

Key Responsibilities

  • Checks claim applications for completeness and accuracy.
  • Ability to adjudicate claims more complex in nature and with level of independence,

including contestable claims and/or ABR/WP/DI claims.

  • Consults policy file to verify the information the claimant reports in a claim.
  • Interprets policy language to assure adherence to the legal document, consults the legal department when needed.
  • Authorized appropriate payment, denies the claim, or refers the claim to a more senior examiner.
  • May oversee the work of a less senior examiner as well as co-approve a claim.
  • Supports the training of new hires.
  • Comfortable working on multiple claims at the same time.

Job Requirements

  • 5+ years industry experience as a Claims Examiner, preferably in Health and Long Term
  • Care claims; death claims for life and/or annuity product lines.
  • Bachelor’s degree.
  • LOMA Courses (expected) and ALHC (International Claim Assoc. designation a plus)
  • Will be expected to take ICA course work.
  • Ability to successfully pass a background check that may include fingerprinting.

Benefits

Base Pay Range. The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.

Additional Compensation and Benefits. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life’s discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.

National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.

Salary Pay Range
$54,000$79,200 USD

National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.

Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.

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National Life Group

1 National Life Dr

Montpelier, VT 05604