Assistant Director of Strategic Marketing, Planning and Customer Care
University of Vermont
Assistant Director of Strategic Marketing, Planning and Customer Care
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Position Details
| Advertising/Posting Title | Assistant Director of Strategic Marketing, Planning and Customer Care |
|---|---|
| Posting Summary | The University of Vermont’s Department of University Housing and Dining Services (UHDS) is seeking an Assistant Director of Strategic Marketing, Planning, and Customer Care to lead marketing, multimedia, and customer engagement efforts. Reporting to the Associate Director of Strategic Initiatives & Planning, this role drives strategic messaging, oversees digital and print content creation, leads University Housing’s customer care team, and manages the department’s online presence—including websites and social media—with a focus on accessibility and inclusivity. The position supports seven departmental units and partners with University Strategic Communications on key projects. Responsibilities also include supervising and supporting the customer service desk, coordinating communications during major housing events (Opening, Closing, etc.), and training staff on marketing and communications topics as well as onboarding new Salesforce users. We’re looking for a collaborative, creative leader passionate about student service, multimedia strategy, and inclusive communication. Join UVM and play a vital role in connecting students, families, and campus partners through thoughtful, mission-driven engagement. The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties. |
| Minimum Qualifications (or equivalent combination of education and experience) |
|
| Desirable Qualifications | 3-5 years of experience utilizing a Customer Relationship Management (CRM) database for constituent and case management activities. |
| Anticipated Pay Range | $64,000-$73,000/year |
| Other Information | |
| Special Conditions | Occasional evening and/or weekends required (if non-exempt position, may result in overtime), Background Check required for this position, A probationary period may be required |
| FLSA | Exempt |
| Union Position | No |
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
| Job Location | Burlington, Vermont, United States |
|---|---|
| Job Open Date | 06/25/2025 |
| Job Close Date (Jobs close at 11:59 PM EST.) | |
| Open Until Filled | No |
The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.
| Position Title | Communcations Generalist MG1 X |
|---|---|
| Posting Number | S5654PO |
| Department | Residential Life/30452 |
| Position Number | 00027399 |
| Employee FTE | 1.0 |
| Employee Term | 12 |
Supplemental Questions
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- * How did you hear about this employment opportunity?
- Chronicle of Higher Education
- HigherEdJobs
- Inside Higher Ed
- Seven Days
- UVM Employee (Please specify below)
- UVM Employment Web Site
- Vermont JobLink (Department of Labor)
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Documents Needed to Apply
- Resume
- Cover Letter/Letter of Application